Frequently Asked Questions

If you are having issues with Navman Wireless products or solutions, please review this list of frequently asked questions to see if there's a ready answer. For other issues, please call Navman Wireless Technical Support at (866) 527-9896 Monday through Friday 7 a.m.-7 p.m. CST.

• My vehicle hasn't updated for a couple of hours, but I know the vehicle is out and running now. What's going on?
• What could interfere with my GPS signal or strength?
• When I try to log in, I'm told I'm using an "unknown/invalid username or password."
• I have driver PINs set up for my drivers. One of my drivers is trying to log in but it is saying that his PIN is already in use. What's going on?
• I need to add another user. Is this something I can do?
• What do the icons mean?
• I recently switched computers and lost my software. Is there somewhere I can download it?
• Is there any way to restrict software users from viewing certain vehicles on my fleet?
• How long is data saved on the server and can I retrieve this data through my reports for a certain length of time?
• I would like to speak with someone about purchasing your products. Who can I call?
• I need to have the tracking hardware removed from one vehicle and installed onto a new vehicle. Who can I talk to about that?
• I have a Navman personal GPS device that I have a question about. Who can I speak to about that?
• I have a question about your State Mileage Report. Who can I speak with about that?

Q: My vehicle hasn't updated for a couple of hours, but I know the vehicle is out and running now. What's going on?

A: In most instances, these are coverage-related issues and the data will back populate once the vehicle has travelled into an area of good coverage and goes through a full ignition cycle (ignition on/ignition off). Please call our customer support line at the first sign of improper reporting, Monday through Friday, 7 a.m.-7 p.m. CST at (866) 527-9896 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , so that we can troubleshoot effectively.

Q: What could interfere with my GPS signal or strength?

A: Generally, metal is the biggest culprit in GPS signal and strength interference, therefore anything metal on the dash or placed too closely to the antenna should be removed. Examples of this are metal clipboards, loose change, and aluminum foil food wrappers. Other items that could interfere with your GPS signal and strength are satellite radio antennas positioned too closely to ours and windshield decals which obstruct our antenna's view of the sky.

Q: When I try to log in, I'm told I'm using an "unknown/invalid username or password."

A: Please note that all usernames and passwords are case sensitive. If you feel you are entering it correctly, please contact our customer support team at (866) 527-9896 Monday through Friday from 7 a.m. - 7 p.m. CST or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your username and fleet name for assistance.

Q: I have driver PINs set up for my drivers. One of my drivers is trying to log in but it is saying that his PIN is already in use. What's going on?

A: Chances are your driver forgot to manually log out of the vehicle he was previously in so the device is still recognizing him as "assigned." Have the driver manually log out of the vehicle he was previously in and this should remedy the problem. If not, please contact our customer support team at (866) 527-9896 Monday through Friday from 7 a.m. - 7 p.m. CST or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q: I need to add another user. Is this something I can do?

A: All users and user access need to be handled by one of our Technical Support Representatives. Please contact us at (866) 527-9896 Monday through Friday 7 a.m.-7 p.m. CST so that we may assist you with this.

Q: What do the icons mean?

A: If you hover your mouse over the picture of the icon, a box will pop up that tells you what the icon means. You can also get a list of the icons and their meanings by going to the Help menu on your software and searching for "icons".

Q: I recently switched computers and lost my software. Is there somewhere I can download it?

A: Please contact our customer support team, Monday through Friday, 7 a.m.-7 p.m. CST at (866) 527-9896 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Download is complete once you are prompted to log into the software itself. This is where you will use your usual login credentials.

Q: Is there any way to restrict software users from viewing certain vehicles on my fleet?

A: Yes. Please contact a support specialist at (866) 527-9896 to set up or modify permissions.

Q: How long is data saved on the server and can I retrieve this data through my reports for a certain length of time?

A: Data is saved on our servers for approximately 180 days. If data is needed past the 180 day mark, our database team may be able to retrieve that, but due to how labor-intensive this task is, a substantial fee may be passed along to the customer. We strongly encourage our customers to frequently run reports based on their needs at a minimum of every week and up to once a month and either print them or export the file to a designated folder on their PC.

Q: I would like to speak with someone about purchasing your products. Who can I call?

A: Phone (866) 527-9896  email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q: I need to have the tracking hardware removed from one vehicle and installed onto a new vehicle. Who can I talk to about that?

A: Phone (866) 527-9896 or email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q: I have a Navman personal GPS device that I have a question about. Who can I speak to about that?

A: Navman Wireless deals in commercial fleet tracking only. The company you are looking for is an entirely separate entity. Their customer support staff can be reached at (866) 527-9896.

Q: I have a question about your State Mileage Report. Who can I speak with about that?

A: For questions about any of the functions within the OnlineAVL2, please feel free to contact customer support at 866-527-9896. Additionally, we know some would rather not talk to someone on the phone if the information is readily available. If you would rather find the information yourself, the help section of the OnlineAVL2 is extremely comprehensive and in most cases will have the answer to your question. If you would rather speak to a support specialist, please don't hesitate to give us a call.