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PROFESSIONAL SERVICES

Personalized assistance and expertise —
from start to finish

When you choose your fleet tracking solution from Navman Wireless, you get more than the advanced and easy-to-use technology. You also gain access to a team of dedicated experts ready to help ensure a smooth implementation, from product configuration to training. Our professional services team's 70+ years of expertise ensures that we can guide you through the implementation of your new system with minimal risk and maximum benefit.

The key to faster implementation and quicker ROI
Our research reveals that adding professional services to your Navman Wireless solution can:

  • Reduce time to implementation by as much as 80 percent
  • Improve use of available system features by 200 percent
  • Achieve full return on investment (typically 3 to 6 months) about 50 percent faster

Moreover, customers who choose our Turnkey services can save over 100 man-hours of time normally spent on project management and coordination duties during the rollout. That's time your people can use to serve customers and tackle other needs of your business.

Choose from Standard or Turnkey service bundles

Standard* Professional Services
Learn how to make the most of your investment through our dedicated support team, group training webinars and how-to customer training portal.

Turnkey** Professional Services
Stay focused on your business as we handle the complete implementation of your account from start to finish. We guarantee full implementation within 45 days of shipment.

*Available to fleets up to 150 vehicles and/or equipment. Minimum of 100 vehicles/equipment required. Does not include any on-site activity.
**Requires four weeks' advanced notice prior to shipment. Guarantee based on rollout schedule and asset availability.

  Standard Turnkey
Dedicated Project & Account Team Yes Yes
Dedicated Phone Support Yes Yes
Priority Issue Escalation Yes Yes
Basic OnlineAVL2 Configuration Yes Yes
Installation Support Yes Yes
Training Yes Yes
    Training Website Yes Yes
    Weekly Group Webinars Yes Yes
Yearly Account Review Yes Yes
80 Hours of Project Management Time Yes
    Project Plan Yes
    Weekly Update Calls Yes
    Customized OnlineAVL2 Configuration Yes
    Includes 2 On-site Trips Yes
    – Planning Session (2 days) Yes
    – On-site Training (2–3 days) Yes
Installation/Implementation Yes
ROI Definitions Yes
Regular Business Reviews Yes
    Face-to-Face Meeting Yes
    Proactive Fleet Review/Report Card Yes
    Ongoing Best Practice Guidance Yes
Guaranteed Full Implementation within 45 Days of Contract Signing** Yes
Streamlined API Integration and Support Yes
  Standard Turnkey
Custom Training & Documentation
Our team will provide customized on-site training to various users of the OnlineAVL2 system — focusing on the topics that matter most to you.
Yes Yes
Additional Locations
Designed for additional depots or terminals that have on-site management and need on-site training or installation coordinated at the facility.
Yes
Advanced Project Management
For large/complex implementations requiring augmented management. Includes an implementation guide, Advanced OnlineAVL2 Configuration and more.
Yes

*Available to fleets up to 150 assets. Minimum of 100 assets required. Does NOT include any on-site activity.
**Requires four weeks' advanced notice prior to shipment. Guarantee based on rollout schedule and asset availability.

 

Speak with a Specialist or call us at (877) 891-5009.

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